Architectural door hardware and joinery services



 Terms and Conditions of Sale


Subject to terms and conditions set forth herein, doors manufactured by: DESULL HOLDINGS PTY LTD and DESULL HOLDINGS PTY LTD trading as DOORS BY US (herein referred to as “DOORS BY US‟) are guaranteed by the manufacturer or 12 months from the date of shipment by the manufacturer to be of good material and workmanship, free from defects which render them unserviceable or unfit for the use for which they were manufactured.

The benefits conferred by this guarantee are in addition to all other rights and remedies in the respect of doors manufactured by “DOORS BY US” which the consumer has under the Trade Practices Act and similar state and territory laws.


Natural variations in the colour, texture or grain pattern of the wood or MDF are not to be considered defects. Doors must be accorded reasonable treatment by the purchaser and should be stored or hung in dry buildings and not in damp, moist or freshly plastered areas. The utility or structural strength must not be impaired in the fitting of the door, the application of hardware, or cutting and altering of the door for lights, louvers, panels or any special details. A maximum of 3mm may be trimmed from any door. Normal “show-through‟ of frame components in doors shall not be considered a defect. All fire and solid core doors must be hinged with three (3) hinges. Entrance or exit doors must be installed in weather protected areas.

Immediately after fitting, and prior to hanging, the entire door, including the top and bottom edges, must receive two coats of oil based paint, or sealer to prevent absorption of moisture.

Semi-gloss or satin finishes are recommended for all doors to reduce “show-through‟. Exterior finishes to be applied strictly in accordance with paint manufactures instructions. Entrance and exterior doors should be finished in light reflective colours to reduce the risk of heat absorption which may cause warping. DARK COLOURS MAY VOID WARRANTY. Both faces should have similar colours applied. Regular maintenance should be provided to prevent deterioration. Doors must be inspected upon arrival for visible defects and all claims based there on must be filed within seven (7) days.

The manufacturer agrees to repair or replace at its option, unfinished and in the form originally supplied and without charge, any door found to be defective within the meaning of the guarantee. The manufacturer will not be held responsible for additional charges of hanging, painting or other charges arising from the replacement of doors. Any such defects must be brought to the attention of the manufacturer when discovered and in any event within twelve months from the date of shipment by the manufacturer.

The manufacturer is not liable to reimburse any purchaser for doors repaired or replaced without the prior written consent of the manufacturer to such repair or replacement.

The manufacturer will not assume responsibility for doors which become defective because of failure to follow these conditions or for hazards of shipment or storage, after doors leave the control of the manufacturer.


Considerable damage can occur during the delivery of doors, particularly to country areas. Special Packaging is recommended (extra cost) in an attempt to prevent transit damage. Door manufacturers are not responsible for transit damage.


Warp shall be interpreted as meaning the cupping/bowing or twisting of doors. It refers to distortion within the door itself and not its relationship to the jambs or frame in which it is hung. Warp exceeding 5mm shall be considered a defect.


The guarantee against warp does not apply to the following:
a. 35mm, 40mm and 45mm thick doors wider than 920mm or higher than 2135mm.
b. Doors with face veneers of different species.
c. Doors that are improperly hung or do not swing freely.
d. External flush doors which have been painted or stained dark colours, or different colours each face.

Experience has demonstrated that when warp occurs after doors have been delivered to storage or building sites, it is usually due to improper storage or adverse moisture conditions after hanging and not to faulty manufacture. The manufacture will accept no responsibility for doors when moisture content of the timber falls below 12% or exceeds 18%.

Obviously the manufacturer cannot assume responsibility for conditions wholly beyond his control. He should, however, be consulted promptly if excessive warping occurs so as to be of assistance in overcoming the difficulty.

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